Refund Policy

1. General Principles

Zyppa operates a hyperlocal commerce marketplace connecting customers with local businesses and farmers in Kerala. While payments are collected securely online through our payment partner (Razorpay), the contract for the sale of goods is directly between you and the respective business.

We strive to ensure complete satisfaction. If there is a problem with your order (such as incorrect items, damaged packaging, or missing products), we will work with you and the seller to resolve it promptly.

2. Cancellation Policy

• Before Store Acceptance: You can cancel your order at any time before the shop accepts it for a full, automatic refund.
• After Store Acceptance: Once a store accepts your order and begins preparing it, cancellations may not be eligible for a full refund depending on the store's preparation status.
• Store Cancellations: If a business is unable to fulfill your order due to item unavailability or other operational reasons, the order will be cancelled, and you will receive a full refund.

3. Refund Processing

All approved refunds are initiated automatically back to your original payment method (UPI, net banking, or debit/credit card).

Once initiated, the amount typically reflects in your account within 5 to 7 business days, depending on your bank or UPI service provider's processing speed.

4. How to Request Support

If you need assistance with an order, a cancellation, or a refund request, you can contact our support team. Please include your order ID and photos of the items if applicable:

Email support: hello@zyppa.in